FREQUENTLY ASKED QUESTIONS
How do I download and install the Jupiter TV apps?
Visit the KNOWLEDGE BASE.
I am not from the USA, UK, or Canada. Can I still subscribe?
Yes. Our service is available around the world, however in some countries you may have to use a VPN. A quick google search will let you know if it is required (most countries do not require this, but its always a great idea to use one if available)
What is IPTV?
Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your device to your Internet from the house and on your TV, then sit back and enjoy.
Do you have a reseller or affiliate program?
We do offer an affiliate program. All affiliates will recieve a special URL that they may pass to others. This will leave a cookie on their device, and when they visit the website, it will automatically register them as one of your referals. Each affiliate will recieve a 10% commission per referal.
Where can I use the IPTV service?
Short answer: ANYWHERE!
How can I pay for Jupiter Products?
ALL subscribers can easily pay thru PayPal by visiting the billing platform. CLICK HERE.
Are Refunds Possible for Jupiter IPTV?
After making a payment, how long until my subscription is active?
Your subscription will be active within 24 hours of subscribing.
Jupiter Red IPTV
On very rare occasions, some streams show that they are down for maintenance. What should I do?
We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
Do you offer Adult Channels and content?
Yes we do. There are many 24 hour adult channels under the live tv section as well as adult Video On Demand under the movies section. Be sure to select adult content when ordering.
Is there a channel list for Jupiter Red?
Check out this website for a complete channel line up.
Can I use my subscription on multiple devices at same time?
One subscription can work with up to five devices at any given time, but you must purchase extra connections. If you have only purchased a plane with one connection, please be aware that 1 subscription can be used on multiple devices, but you can only watch on one device at a time.
Can I have a free trial?
Unfortunatley, trials have been suspended at this time. However you can access one month for $5.50 by entering code ONEMONTH at checkout.
What devices can I watch on?
Jupiter RED works on many devices including:
Is there an Electronic Program Guide (EPG)?
Yes, we have EPG, but it is mostly activated for specific channels, mostly USA, UK, Sports, and Canadian channels. Instructions are located in the setup email.
My account is not working. What should I do?
My selected stream is buffering (Freezing). What should I do?
Sometimes you may experience buffering due to low internet speed or high internet traffic. Other times it could be a problem on our end that needs to be fixed. Before reporting the channel check thru this list to see if you can fix the channel.
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or others using the bandwidth in your house. Make sure you are able to sustain a 25Mbps connection. Are there a lot of devices silmultaneously connected in y our home? Disconnect some and retest your connection.
Directly connect to your router using a LAN (ethernet) cable or to a power line adaptor.
If not possible, try moving your device closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
I keep seeing invalid username or password. What is wrong?
Please double check that you are entering the username and password correctly. Believe it or not, 99% of the time, this is the problem. If having issues with your password, click the link in the activation email and it will spell out the password for you.
I don't like my password. Can I change it?
Unfortunately passwords for Jupiter Red are auto-generated to avoid issues with the system. They are not able to be changed.
Why is my account not working on my MAG box or STB Emulator?
Did you specify the correct MAC address?
Is your Internet speed at the recommended 25Mbps for HD channels—or higher?
Is your device wired in (Ethernet) or is it connected wirelessly with a wifi or mobile data connection? Please note, Ethernet is always the best solution.
Are your device’s specs powerful enough to effortlessly handle live HD streaming?
If you’re using an STB emulator did you follow the steps to setup Android STB Emulator?
If you’re using a MAG box have you tried restarting your device?
My channel is frozen. What should I do?
Not to worry. Simply select another channel, and then return to the original channel to see how it is working. This could have been due to a break in transmission for a second causing the software to halt for a moment.
How do I check my internet speed?
If you have purchsed a Jupiter Box from us, please use the FAST app.
I am noticing a slight delay in sound when watching a tv show or movie. How do I fix this?
This is usually the result of a BlueTooth issue between devices. While we cannot specificially state what to do with each device, we do suggest consulting your user manual or doing a quick google search. There are many videos showing how to correct this.
How much does Jupiter RED cost?
Jupiter RED has 4 subscription types:
Does a Jupiter Red and Blue subscription come with the purchase of a Jupiter Box?
All Jupiter Boxes are delievered with one free month of Jupiter Red and Jupiter Blue subscriptions. When this expires, users may choose to continue their subscription at a deeply discounted price for all connections. (This offer is only valid on yearly subscriptions)
Can I have a Jupiter Box shipped to me?
At the moment we do not offer shipping and these boxes are only available ain Hong Kong and Phuket, Thailand.
Which devices do you use?
Jupiter Blue VOD
What is Jupiter Blue?
Jupiter Blue is a Video on Demand service, similar to Netflix and Hulu. It is made to compliment your Jupiter Red subscription, however it can be used on its own. There are over 000 titles available, and Adult sections can be added at no extra cost, however live TV will incur a cost. For more information, click here.
How can I subscribe to Jupiter Blue?
Send an email to firstname.lastname@example.org indicating your interest.
How much does a Jupiter BLUE cost?
Can I have a free trial of Jupiter Blue?
The only way to have a free trial of Jupiter Blue is to subscribe to Jupiter Red. Any subscription will come with a free month of Jupiter Blue.
Do you offer adult channels and content?
I dont like my password. Can I change it?
Passwords in Jupiter Blue can be customized. Please let us know, when ordering, what you would like your username and password to be.